Important Details
- For orders over HK$1200 within Hong Kong and over $2000 within Macau, we provide free delivery.
如您在香港訂購超過港幣1200元或在澳門訂購超過港幣2000元,我們將免費為您送貨。 - Currently, our AE online shop services are limited to retail customers in Hong Kong and Macau.
目前,我們的服務僅限於香港和澳門的零售顧客。 - We are unable to divide the delivery of an order between two recipients or addresses. Please make 2 separate orders on our website.
我們無法將1張訂單的送貨分成2個收件人或地址。請在我們的網站上分別下2個訂單。 - If an item is out of stock or unavailable, please get in touch with us at shop@anglo-east.hk for pre-order. We will provide you with an estimate of the delivery time, and you can choose whether or not to proceed with your order after receiving our response.
如果某件商品缺貨或無法提供,請通過shop@anglo-east.hk與我們聯繫預訂。我們將為您估計預訂的送貨時間,您可以在收到我們的回覆後選擇是否預購該商品。 - Once an order has been submitted, it cannot be modified or cancelled. Please ensure that all information is verified before submitting.
訂單一經提交,便不能再作出修改或取消,請務必核實所有內容。 -
Welcome to Anglo-East Trading Co.(HK) Limited’s online shop website for home living products. We are committed to providing you with the best possible shopping experience and want to ensure that you are completely satisfied with your purchases. Please read these policies carefully before making any purchases on our website. By using our website, you agree to be bound by these terms and conditions. If you have any questions or concerns about these policies, please do not hesitate to contact us by email at shop@anglo-east.hk.
歡迎瀏覽英東貿易(香港)有限公司的網上商店網站。我們致力於為您提供最佳的購物體驗,並希望您感到滿意。在我們的網站上進行任何購買之前,請仔細閱讀這些政策。使用我們的網站即表示您同意遵守這些條款和條件。如果您對這些政策有任何疑問或憂慮,請隨時通過電子郵件shop@anglo-east.hk與我們聯繫。
Packages & Delivery
Package
- Please note that depending on the size of your order, it may be shipped to you in multiple cartons.
請注意,根據您的訂單大小,我們可能會分多個箱子寄送給您。 -
We will make every reasonable effort to ensure that the goods are properly packaged before delivery. However, we have the discretion to pack the goods in any manner and quantity we see fit, and we are not obligated to follow any packaging requests or instructions from you.
我們會盡合理的努力,在交付前將貨物妥善包裝。但是我們有權按照我們認為合適的方式和數量包裝貨物,並且我們沒有義務遵循您的任何包裝要求或指示。 -
Most of our products are supplied in AE online retail shop do not come in a presentation box.
我們在AE網上零售店提供的大部分產品都沒有附贈禮盒。
Pick up
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During checkout, you have the option to select “local pick up.” Your order can be picked up for free within 2-3 business days. If the item is not available in our warehouse, we will send you an email with the designated pick up day and time.
結帳時,您可以選擇「親身取貨」。您的訂單可以在2-3個工作日內免費取貨。如果商品暫時缺貨,我們會發送電子郵件給您,告知您指定的取貨日期和時間。 -
Please note that you have 15 days to collect your order and the person picking it up must present an ID document and the order number. For the location and details of our Kowloon Bay address, please refer to our website. Our office hours are Monday to Friday, from 9:30 am to 12:30 pm and from 2 pm to 5 pm.
請注意,您有15天的時間來領取您的訂單,領取人必須出示身份證明文件和訂單號碼。有關我們九龍灣地址的位置和詳情,請參考我們的網站。我們貨倉提供取貨服務的辦公時間是星期一至星期五,上午9:30至下午12:30,下午2點至5點。
Delivery
- After your order has been paid for, we will deliver it from our Kowloon Bay warehouse within 2-3 business days using SF Express. Please note that freight charges will be collected upon delivery. Weekends and public holidays are not included in the delivery timeframe.
您的訂單付款後,我們將於2-3個工作日內從九龍灣倉庫通過順豐速運發貨。請注意,運費將在交貨時收取。週末和公眾假期不包括在交貨時間範圍內。 - The customer is responsible for providing accurate shipping information such as address/phone number. Any losses or expenses caused by incorrect shipping information will be charged to the customer.
請客人在下單時仔細確認運送資料是否正確,如地址/電話等。若因運送資料錯誤而造成無法派送/寄失的情況,客人需自行負責相關損失及費用。 - If your order includes both in-stock and pre-order or out-of-stock items, we will arrange to ship them together once the pre-order or out-of-stock items become available. If you request to have the in-stock items shipped first, we will charge you an additional one-way shipping fee.
如果您的訂單包含現貨和預訂或缺貨的商品,我們將在預訂或缺貨的商品到貨後一起發貨。如果您要求先發送現貨,我們將向您收取額外的單程運費。 - If you receive items that do not match your order in terms of quantity or product type, please contact shop@anglo-east.hk within 2 business days after receiving the package. We will verify the delivery process with the logistics company. If the items were lost or damaged during the delivery process, we will pursue compensation from the logistics company. This process takes approximately 14 business days. For cases where contact is made beyond the timeframe mentioned, we regret that we may not be able to provide further assistance.
如果您收到的商品與您訂購的數量或種類不符,請在收到包裹後的2個工作日內聯繫我們shop@anglo-east.hk。我們將與物流公司核實送貨過程。如果商品在送貨過程中遺失或損壞,我們將向物流公司追究賠償。這個過程大約需要14個工作日。對於超出上述時限聯繫我們的情況,我們很抱歉可能無法提供進一步的協助。
Returns & Refunds
Returns & Refunds
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We only accept exchanges or refunds for items that have not been used, altered, damaged, or removed from their original delivery packaging. Please report the case in writing by email at shop@anglo-east.hk with photos of products and original delivery packages evidence within 7 days of the receiving date.
我們只接受未使用、未更改、未損壞或未取出原始運送包裝的商品進行換貨或退款。請在收貨日期後7天內以書面形式透過電子郵件shop@anglo-east.hk報告,並附上商品和原始運送包裝的照片證明。Once we receive your report, our team will conduct a simple investigation. Based on the results, we will provide you with a replacement or refund, subject to the final decision of Anglo-East Trading Co.(HK) Limited.
一旦我們收到您的報告,我們的團隊將進行簡單的調查。根據調查結果,我們將為您提供換貨或退款,但最終須由英東貿易(香港)有限公司作出決定。 -
To ensure your protection, we advise using a recorded delivery service, such as SF Express, DHL, or FedEx, when shipping products back to us. This type of service provides a tracking number for your reference. Please note that unless the item was delivered in error or was faulty or damaged, you are responsible for the cost of returning the goods to us. However, this does not affect your statutory rights.
Furthermore, if proof of delivery is unavailable and the package is lost during return shipment, we regret to inform you that we cannot provide exchange or refund service.
為確保您的權益,建議將商品退回給我們時使用掛號快遞服務,例如順豐速運、DHL或FedEx。這種服務會提供一個追蹤號碼供您參考。請注意,除非商品是由我們發送錯誤或存在瑕疵或損壞,否則您需要自行承擔退貨的費用。但這不會影響您的法定權利。
此外,如果找不到退貨的交付證明,或在退貨運送過程中丟失,我們很抱歉無法提供換貨或退款服務。 - We will only refund shipping costs for faulty items or items sent to you in error. For all other returns, you are responsible for the cost of return shipping.
我們只會退還因為商品有瑕疵或是寄錯商品而產生的運費。對於其他原因的退貨,您需要自行負擔退貨運費。
Other Policies
Terms of Use
By accessing and using this website, you agree to be bound by the following terms and conditions:
當您存取和使用本網站時,即表示您同意遵守以下條款和條件:
Use of website
You may use this website for lawful purposes and in accordance with these terms and conditions. You may not use this website in any way that could damage, disable, overburden, or impair the website or interfere with any other party’s use and enjoyment of the website.
您只能出於合法目的並依照這些條款和條件使用本網站。您不得以任何可能損害、使無效、過載或損害本網站或干擾其他方使用和享受本網站的方式使用本網站。
No warranties
This website offers information and materials “as is” and does not make any warranty of any kind, express or implied. We disclaim all warranties regarding title, merchantability, quality, suitability, non-infringement of intellectual property or third party rights, security, accuracy, or absence of computer virus. We also do not ensure that the information and materials on this website will fulfill your needs or that your access to this website will be continuous, timely, secure, or error-free. We do not provide any warranty regarding any goods and services acquired directly or indirectly through this website.
We are a platform that connects buyers and sellers of products. We are not responsible for any harm, including loss of profit or intangible loss, that may result from or relate to your use of this website, its content and materials, or the products you buy from this website. You should read all the information, prescriptions, warranties, and warnings provided by the product manufacturer, owner, or seller on or in the product packaging and labels before using any product you buy from this website. If you have any doubts, you should seek advice from a registered medical practitioner or other professional consultant. We do not guarantee the accuracy, completeness, reliability, suitability, or quality of such products or the information and materials provided by any product manufacturer, owner, or seller.
We strive to present the colors and images of the products with high fidelity, but we cannot guarantee or assume any liability for any discrepancies between the colors and images shown on your computer screen or monitor and the actual items. You are solely responsible for assessing the information and materials and making your own independent decision.
本網站所提供的資訊和材料,均依「現狀」原則提供,不附帶任何形式的明示或暗示保證。我們不對資訊和材料的標題、適銷性、品質、適用性、不侵害知識產權或第三方權利、安全性、準確性或無電腦病毒等方面作出任何保證。我們也不能保證本網站上的資訊和材料能符合您的需求,或您瀏覽本網站的過程能夠連續、及時、安全或無誤。我們不對任何透過本網站直接或間接購買的商品和服務作出任何保證。
我們是一個連接產品買家和賣家的平台。我們不對您使用本網站、其內容和材料,或您從本網站購買的產品所引起的任何損害,包括利潤損失或無形損失,承擔任何責任。在使用從本網站購買的任何產品之前,您應該仔細閱讀產品製造商、所有者或賣方提供的產品包裝和標籤上的所有信息、處方、保證和警告。如果您有任何疑問,您應該向註冊醫學從業人員或其他專業顧問尋求意見。我們不對這些產品或任何產品製造商、所有者或賣方提供的信息和材料的準確性、完整性、可靠性、適用性或品質作出任何保證。
我們致力於以高保真度呈現產品的顏色和圖像,但我們不能保證或承擔任何責任,以確保您的電腦屏幕或顯示器上顯示的顏色和圖像與實際項目一致。您應該對這些信息和材料進行獨立評估,並根據自己的獨立判斷做出決定。
Intellectual property rights
All intellectual property rights in this website, including but not limited to copyrights, trademarks, trade names, and service marks, are owned or licensed by Anglo-East Trading Co.(HK) Limited. You may not use any of the intellectual property rights without the prior written consent of Anglo-East Trading Co.(HK) Limited.
本網站的所有知識產權,包括但不限於版權、商標、商號和服務標誌,均為英東貿易(香港)有限公司或其許可方所擁有或持有許可。未經英東貿易(香港)有限公司的事先書面同意,您不得使用任何知識產權。
Limitation of liability
Anglo-East Trading Co.(HK) Limited shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of this website or its content, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind arising out of or in connection with any use of or reliance on any content displayed on this website.
英東貿易(香港)有限公司對於因使用本網站或其內容而產生的任何直接、間接、附帶、特別、懲罰性損失或損害,概不負責,包括但不限於任何內容中的錯誤或遺漏,或因使用或依賴在本網站上顯示的任何內容而產生的任何損失或損害。
Governing law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
這些條款和條件將受香港法律管轄和解釋。任何因這些條款和條件而引起的或與之相關的爭議,應受香港法院的專屬管轄。
Privacy Policy
Anglo-East Trading Co.(HK) Limited is committed to protecting your privacy. We will only use your personal information to fulfill your orders and to provide you with the best possible customer service. We will not share your personal information with any third parties without your prior consent, except as required by law.
We collect various types of personal information from you, including your name, address, email address, and phone number. We use this information to process your orders, to communicate with you regarding your orders, and to provide you with information about our products and services.
We use cookies to enhance your experience on our website. Cookies are small files that are placed on your computer or mobile device when you visit our website. They allow us to remember your preferences and to provide you with a customized experience.
英東貿易(香港)有限公司致力於保護您的隱私。我們僅使用您的個人信息來履行您的訂單並提供最好的客戶服務。未經您的事先同意,我們不會向任何第三方共享您的個人信息,除非法律要求。
我們從您那裡收集各種類型的個人信息,包括您的姓名、地址、電子郵件地址和電話號碼。我們使用這些信息來處理您的訂單、與您聯繫有關您的訂單和為您提供有關我們產品和服務的信息。
我們使用 Cookie 來增強您在我們網站上的體驗。Cookie 是當您訪問我們的網站時放置在您的計算機或移動設備上的小文件,它們允許我們記住您的偏好並為您提供定制體驗。
How Stripes use data
By using this payment provider, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy directly: https://stripe.com/gb/privacy
通過使用此支付提供程序,您可能會存儲個人數據或與外部服務共享數據。了解有關此操作的更多信息,包括您可能需要直接在您的隱私政策中包含的內容:https://stripe.com/gb/privacy ↗
By using our website, you consent to our collection and use of your personal information in accordance with this privacy policy. If you have any questions or concerns about our privacy policy, please contact us at shop@anglo-east.hk.
通過使用我們的網站,您同意我們根據本隱私政策收集和使用您的個人信息。如果您對我們的隱私政策有任何問題或疑慮,請通過 shop@anglo-east.hk 聯繫我們。